Getting Started

• When is First National Bank available?

  First National Bank is available 24 hours a day, 7 days a week — whatever time is most convenient for you! However, the system is taken off-line for routine maintenance from 10:00 p.m. Mountain Time Sunday until 1:00 a.m. Mountain Time Monday. The Credit Limit Increase feature for our credit cards is also not available from 6:00 p.m. to 6:30 p.m. Mountain Time daily.

• What are your customer service hours for online banking?

  An Online Representative is available to assist you Monday through Friday 7:15 a.m. to 8:00 p.m. and Saturday 9:00 a.m. to 1:00 p.m. Mountain Time.

• What services are available with First National Bank?

  To learn more about the services that are offered at First National Bank check out our online demo.

• How much does First National Bank cost?
  Online Billpay is free for Premium Checking, 50 Checking Plus, Premium Select Checking and Total Banking. It is also free for Free Checking Customers if they sign-up for eStatements, without eStatements it is $4.95 per month.
• Can I have more than one account enrolled in First National Bank?

  Yes. You can access all of your First National Bank accounts online. Once you have enrolled one account, you can add additional accounts using the Add Accounts feature in the Update Info section. Then you will be able to use the same User ID and Password to view information about all of your accounts.

• How current is the information I can view with First National Bank?

  Using the Account Summary feature of First National Bank will give you the most current balance available, including any recent transactions/purchases.

• What if I forget my User ID?

  Just select "Forgot User ID" from the logon page. You will then be prompted to re-enroll your account. You may also Contact Us, 7:15 a.m. - 8:00 p.m. Mountain Time Monday - Friday and 9:00 a.m. - 1:00 p.m. Mountain Time Saturday.

• What if I forget my Password?

  Just select "Forgot Password" from the logon page. We will then prompt you to verify the information you supplied at the time of enrollment. After you verify your identity, the system will automatically prompt you to choose a new permanent password. You may also Contact Us, 7:15 a.m. - 8:00 p.m. Mountain Time Monday - Friday and 9:00 a.m. - 1:00 p.m. Mountain Time Saturday.

• What are your password security requirements?

  It is important to create a password that is secure yet easy to remember. For more secure passwords, avoid using common words, family names or birth dates. The use of varied characters such as numbers, capital letters and lower case letters will increase the strength of your password.

  Passwords must be an 8-20 letter and number combination containing upper and lower case letters with no special characters or spaces.

  Our Password Strength Meter assists you in creating a more secure password for your online account. As you type, the Password Strength Meter will display the strength level of your password: Weak, Moderate or Strong. Your password must meet the Moderate or Strong level to be accepted for online account access.

• If I share an account with someone else, do we both need to enroll or can we share a First National Bank account?

  For your security purposes, every First National Bank customer should have a unique User ID.

• Who do I call if I need help with my First National Bank service?

  If you have questions concerning our online services, Contact Us.

If you did not find the answer you were looking for or have a comment, Contact Us.