Return to top| Display All AnswersHide All Answers | Use the hyperlinks below to display and hide each answer. |
The smartOne Visa Gift Card is a pre-paid Visa Card purchased just for you! The Gift Card is not a credit card. It carries a fixed cash amount that you can use to make purchases at the millions of locations that accept Visa debit cards. You can use your card to shop from catalogs, restaurants, retail stores, or even place orders on the web.
You can use your Gift Card just like a regular Visa debit card. Push "credit" at the point-of-sale terminal and sign the receipt. Because the card may not come with a PIN, pushing "debit" may cause the card to decline.
Every time you use the card; the purchase amount is deducted from the available balance until that balance reaches zero. Before you go shopping, you'll need to know how much money you have available. Knowing your balance before you shop will assure that your card is accepted. Once the entire gift amount has been spent, the Gift Card can no longer be used as a method of payment. The card can be kept as a keepsake of the original gift or be destroyed and discarded.
Visit any First National Bank location. You must be a debit or credit cardholder of the First National Nebraska Inc. (FNNI) family of banks to purchase a smartOne Gift Card.
We can process a bulk quantity of Gift Cards to accommodate corporate orders. If you would like more information about Corporate Gift Cards, please visit our web site at www.smartonesolutions.com or contact us.
With a bulk order of 10 or more cards, we can provide full-color, edge-to-edge, card customization at a cost effective price. Using your image or brand, we can work with you to create Gift Cards with the look and feel you desire. If you would like more information about Corporate Gift Cards, please visit our web site at www.smartonesolutions.com or contact us.
You can purchase a smartOne Visa Gift Card for anyone.
The service fee to purchase a standard Gift Card is $5.95 - this includes FREE first class shipping and handling. You may purchase a Gift Card in any whole dollar denomination from $25 - $500.
After you place the order, a smartOne Visa Gift Card will normally be produced and delivered within 5 to 10 business days.
It's easy to keep track of what's left on the card. Enroll your Gift Card online at www.smartOneGiftCard.com to view your balance or call Customer Service 24-hours a day using the phone number found on the back of your card.
The merchant cannot tell you how much money you have remaining on the card. Knowing your balance before you shop will help assure that your card is accepted.
Immediately report any problems or a lost or stolen card. You will need to call either 1-866-770-2170 or 1-888-318-1680 - please refer to your cardholder agreement to confirm which number to use for your account. You can call 24-hours a day, 7 days a week. A replacement card will be sent to you less a reissue fee (please refer to the Terms & Conditions provided with your card) that will be deducted from the card balance. As long as the lost or stolen card is reported immediately, you will not be responsible for any unauthorized charges.
ATM access may be available with your smartOne Visa Gift Card. For details, please refer to the Terms & Conditions provided with your card.
You can use the Gift Card to make a purchase of any amount. When paying for part of your purchase with your smartOne Visa Gift Card and part with a second source:
The available balance on the Gift Card is probably less than the purchase amount. Before you go shopping, you should first verify the balance on the card by visiting our website at www.smartOneGiftCard.com or by calling Customer Service using the phone number found on the back of your card. The merchant cannot check your available balance.
If you do not have enough funds remaining on the card to cover the purchase, you can use a secondary source of payment, like cash, check, credit card or check card, to make up the difference. Be sure to let the merchant know you will be using your smartOne Visa Gift Card and another form of payment before you start the transaction.
If your card was declined and there are sufficient funds to cover the purchase, contact Customer Service using the phone number found on the back of your card to determine why the card was declined.
Yes, however you should be aware your Gift Card may not be accepted at automated gas pumps. You can pay for your gas purchase with the station attendant rather than swiping your card at the pump.
Some merchants like hotels, restaurants and mail-order companies factor in an automatic tip or additional expenses when using Gift Cards. These merchants may require the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, instruct the cashier to deduct a specific amount from the card and use another form of payment for the balance or tip.
You can use your smartOne Visa Gift Card for online or phone purchases, but you will need to be sure the name, address, and phone number on your Gift Card's account information is exactly the same as the information you give the merchant. If the information is different, the purchase could be declined. You can check or update your account information on our website at www.smartOneGiftCard.com.
Any authorization request that is greater than the card's available balance will be declined. However, there can be times when a Visa merchant allows a purchase without prior authorization. To avoid any charge, you should always know the value on the card before making the purchase. If you exceed your card's limit, you will be billed for the excess amount.
Each Visa merchant location has its own return policies and will handle the returns in the same manner as any other Visa transaction. They may credit your smartOne Visa Gift Card, provide a cash refund or issue a store credit.
We encourage you to use the entire gift amount before the card expires. Any balance remaining would be returned to you less a closure fee (please refer to the Terms & Conditions provided with your card) deducted from the card balance. Funds will be distributed by check within 10 to 12 weeks.
Once the entire amount is spent, the Gift Card can no longer be used as a method of payment.
The smartOne Visa Gift Card is as safe to use as a normal credit card. If a Gift Card is lost or stolen, a replacement card will be sent to you and the balance remaining at the time of the report will be transferred to the new card, less a reissue fee (please refer to the Terms & Conditions provided with your card) that will be deducted from the card balance.
If you did not find the answer you were looking for or have a comment, Contact Us.